How to setup payments

You can enable payment gateways at checkout by choosing the ‘Confirmation upon payment’ mode via Appointments > Settings > Confirmation mode.

Specific payment methods can be enabled via Appointments > Settings > Payments.

To enable and configure a preferable payment gateway, click on the ‘Manage’ button next to it.

Test payment. This is a plain sandbox that allows you to test email notifications and the booking process.

Pay on arrival . This method allows you to provide clients with instructions on how they can pay after arrival. Their bookings are added with the status ‘Confirmed’ automatically. Once they arrive, they can pay with cash or card; you need to open the needed booking and click ‘Add payment manually’ to record it.

Direct bank transfer. This payment method allows you to provide clients with instructions on how to pay for their appointment via a wire bank transfer. Their bookings are added with the status ‘Confirmed’ automatically. Once they transferred you the money, you need to open the needed booking and click ‘Add payment manually’ to record the payment.

Stripe, PayPal and other methods. For the online payment processing services, you need to add your tokens and configure the settings. For each of them, you can also enable a sandbox to test how the payments are processed. It’s really easy to do that by creating test sandbox accounts that will generate sample details for processing payments.

Note restrictions for Stripe-powered methods:

  • Bancontact, iDEAL, Giropay, SEPA Direct Debit and SOFORT have the EUR currency requirement.
  • The SOFORT payment method is only available in the following countries: Austria, Belgium, Germany, Spain, Italy and Netherlands.

Also, you can accept card payments via PayPal as well as allow clients to pay by logging in to their accounts.
General settings

In this menu, you can choose which of the enabled payment methods will be pre-selected at checkout and the period of time in minutes required to complete the payment.

How to create services

Add services you offer via Services → Add new. You can add unlimited services.

Service settings

The services are actual bookable slots – those can be anything from the beauty salon services to online classes.

You can add a service description and a featured image if you want to feature your services on dedicated pages. You can also add a service category to simplify and speed up the service search for your clients.

For each service, you can apply the following settings:

  • Service price (the currency sign will depend on the one you set via Settings at the beginning).
  • Custom service duration – these are bookable slots (the time slot depends on the minimum time step you set in Settings at the beginning).
  • Optional buffer times before and after the service – extra time added to the service duration – when you need to get prepared for the next booking or perform some extra actions after the booking; it applies to a particular employee and service (it’s invisible to your clients).
  • The ‘time before booking’ option allows you to set a minimum period of time required between the booking and the actual appointment (up to 31 days).
  • Assign eligible employees who can perform this service. You can also add a service capacity
  • Minimum capacity: a minimum number of people the set service price covers (even when this parameter is set to two or more, an appointment is still eligible for one person).
  • Maximum capacity: a maximum number of people eligible for one service appointment.
  • Allow additional guests: it’s required if you want to allow customers to add extra guests (e.g. capacity 2-7 means a person can take 5 more people).
  • Multiply price: enable this option if you want the base service price to be multiplied by the number of people for one appointment. However, if, for instance, a minimum capacity is two the Allow Additional Guests option is disabled, the service price will be still multiplied by two.

How to create employee schedules

Add schedules for each employee via Schedules → Add new. You can add unlimited employees.

Here you’ll configure when, at what time, and where individual workers perform their duties.

  1. First of all, choose an employee you are creating a schedule for.
  2. Choose their main location (can be flexible for different working hours and days).
  3. Create a detailed timetable.

Employee timetable

In the timetable, for each day of the week you can choose:

  • A shift duration (working hours)
  • Lunchtime and break duration
  • Optionally set a different location depending on the day of the week.

The scheduling flexibility of the plugin also allows you to add:

  • days-off by choosing specific dates:

  • extra custom working times by choosing dates and specific working hours:

All these settings apply to the individual employees so you can create different schedules. You can also make changes to schedules anytime.

You can also display an employee schedule on the site suing a dedicated shortcode or widget.

Manage bookings

Go to the Booking menu to see all your bookings. If you want to manually add new reservations, click on the “Add new” button.

Click “Edit” to edit individual bookings.

Here is what you can update in a booking:

  • Booking status (pending, cancelled, or confirmed)

    • Booking details (total price and personal customer details)
    • Add a manual payment
    • Add or remove services/appointments

    • Change the appointment time and date

    • Change the number of people for the appointment.
    • Edit customer details and add booking notes / read booking notes left by your clients.

Here are rules applied when you add bookings manually as a website admin:

  • You can edit past dates. The minimum past date you can choose depends on the first booking ever made on your site. If this is a new booking, you can choose dates up to the first day of the current month.
  • The “Allow multibooking” option is taken into account for bookings with more than one service (even if this option is disabled in the plugin settings at the moment of editing the booking).
  • The reservation price can be automatically updated to the current one if the reservation was not paid yet or if the paid price is lower than the new one. In case of underpayment, customers can pay the required balance but recording refunds is not possible via the plugin’s system.

You can also view and manage all bookings in the individual Calendar menu (you must be on at least WordPress 5.0 to access the calendar).

Navigate to Appointments > Calendar to view past, current and future bookings.

To see details of each booking, for example, client name, phone, status or service booked, just click on the needed booking in a calendar and it will pop up reservation’s details.

Remember that one reservation can contain several services since one person can book different services during one checkout.

The Appointment Employee user role, which is assigned to individual service providers, can see the calendar as well but only their assigned bookings; they can’t access booking details of other employees. They are also not able to hit the “View Booking” button in the pop-up.

Add a booking form to your site

To add a booking form to your site, go to Shortcodes → Add New → Appointment form.

This visual shortcode generator allows you to customize the look of your appointment booking form:

  • Tick form fields that must be displayed and optionally add the form title:

This is useful when you don’t want customers to choose fields, for example, you can hide an employee field:

  • Rename default field labels
  • Set default values
  • Optionally add CSS or custom HTML

You can also customize the form timepicker layout: the number of columns and whether to show the start and end time of the appointment or just the start time:

Once all the needed changes are applied, save them and the shortcode will be automatically generated.

Now you can paste this shortcode to any page using the default Shortcode block for the block editor or any other shortcode-specific widget.

You can also add the booking widget and other plugin-generated content using the Elementor page builders. For example, let’s take a look at the Elementor widgets generated by the Appointment Booking plugin:

Each of these widgets comes with its own set of settings. For example, in the Appointment form widget below, you can show, hide or rename the needed booking wizard fields:

Hotel Booking PDF Invoices

Hotel Booking PDF Invoices allows you to automatically email invoices as PDFs to your guests. You can easily customize invoice templates and automatically send them to your guests based on their booking and payment details. A PDF invoice includes property, services, taxes, and fees charges. The addon enables you to send invoices as an email attachment to the confirmed bookings as well as view, download, or print them at any time from your admin dashboard.

Official Documentation

Hotel Booking Payment Request

Hotel Booking Payment Request is an extension for WordPress Hotel Booking plugin. This addon will automate your workflow of requesting and collecting rental payments from your clients. Allow your guests to secure their bookings by paying the full or remaining balance in a certain number of days before arrival. Email the balance payment request link automatically or manually. Always receive on-time payments without a need to handle repetitive tasks.

This plugin is available in Hoteller version 3.0 or higher.

Official documentation

Setting up Booked Plugin

Theme included “Booked” plugin which help adding calendar and booking management for your WordPress site.

You can install it from Appearance > Installed Plugins. Once you installed it, simply activate the plugin to start using it.

Here are detail instructions about how to use plugin features.

What to do if booking notification emails are not delivered

The MotoPress Hotel Booking plugin always sends booking notification emails to the customer and admin. The admin email should be specified in Accommodation > Settings > Email Settings (the From field). Customer notifications are sent to the emails that customers specify in the booking form.

If admin or customers do not receive emails:

1. Check your spam folders. Depending on your mail domain settings and spam filters the emails may get into the spam or promo boxes.

2. If the emails are nowhere to be found, try using admin and customer emails with common domains like Uncommon domains like often have too strict spam filters that may reject email notifications entirely.

3. If common domains do not receive emails either, most likely, the mail function is not configured on your server. You can contact your hosting provider asking to enable the mail function. However, we would advise configuring SMTP on your own, because SMTP is more reliable. You can do it easily with a plugin like this one.

If none of these helps, contact our support team by submitting a support ticket and describing the issue in detail.

Why my accommodations cannot be booked?

If you have created your accommodation types, but they do not appear in the search results, or if their dates are displayed as crossed out on the website, then they are unavailable. For an accommodation type to be available it needs to have:

1) available physical accommodations in Accommodation > Accommodations;

2) a pricing season for the searched dates (Accommodation > Seasons);

3) an assigned rate for the searched dates (Accommodation > Rates).

If one of these three is not set up, then the plugin does not know the renting period and the price, so such accommodation types are considered unavailable.

Here are a few videos showing how to create accommodation typesseasons, and rates.

If you configure these settings, but the accommodation types are still unavailable, please, contact our support team and we will assist with a solution.